Business

NewPros Communications located in Powell Ohio is a leading provider of business to business services. Utilizing an extensive database they solicit business via an outbound Call Center with a priority on Agent productivity tools. TDS was able to provide the high level of integration required to make their platform perform to a level necessary for success.

Receptionist handles all inbound calls and remains mobile with a wireless headset and one touch call transfer.

The outbound Call Center features over 100 Agents and a complete computer integration between the NewPros servers and the Vodavi XTS-IP call center enabled system. Agents simply press a key on their PC to dial the next prospect. TDS working with their IS staff developed and implemented the unified solution to increase productivity.