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| NewPros
Communications located in Powell Ohio is a leading provider of
business to business services. Utilizing an extensive database
they solicit business via an outbound Call Center with a
priority on Agent productivity tools. TDS was able to provide
the high level of integration required to make their platform
perform to a level necessary for success. |
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| Receptionist handles all
inbound calls and remains mobile with a wireless headset and one
touch call transfer. |
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| The outbound Call Center
features over 100 Agents and a complete computer integration
between the NewPros servers and the Vodavi XTS-IP call center
enabled system. Agents simply press a key on their PC to dial
the next prospect. TDS working with their IS staff developed and
implemented the unified solution to increase productivity. |
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